Information Centre

Q&A

1. When should I start looking for an apartment?

We recommend starting your search one month ahead of your move date. Once we receive your requirements, we will provide you with a list of options to choose from. Owners typically rent apartments on a first-come, first-serve basis, which can make early tours and negotiations difficult. On the other hand, high-end serviced apartments often hold apartments for up to a few months prior to the specified move-in date.

2. Do you charge an agent fee?

Yes, we will create an agreement with you which includes a service fee which is equivalent to one month of your final rental fee.

3. Can I get a VAT invoice?

VAT invoices can only be issued when the owner is incorporated, which is most likely in the case of serviced apartments. If the owner rents as an individual, it is possible to receive a tax document.

4. What should I do if there is a problem in my home after move-in?

Elite is know for our customer support, we offer a 24/7 support line to quickly and effectively tend to any issues or requests you may have.

5. Can I pay rent by credit card?

Credit card payments are typically reserved for high-end serviced apartments; should you prefer to pay via credit card, please let us know in advance to ensure the easiest transition.

6. What is the deposit for?

A deposit equivalent to 1-2 months of rent is the standard in Vietnam; it ensures both parties comply with the terms of the contract—the tenant promises to maintain and secure the property throughout the duration of the contract. Upon contract expiration or termination, the landlord will deduct fees for damages sustained during the tenant's stay and refund the remainder.

7. What would happen if tenant or landlord needed to break the contract?

The signed contract between the landlord and tenant will include a clause that covers what happens should the landlord or tenant need to break it before the expiry date.

If the Lessee wishes to terminate the Lease before its expiry date, the Lessee will have to give a 30 days-written notice in advance. In this case, The Lessee will lose the Security Deposit and will be refunded the unused portion of the advance rent (if any).

If the Lessor wishes to terminate the Lease before its expiry date, the Lessor will have to give a 30-day written notice in advance. In this case, The Lessor will have to refund the Security Deposit to The Lessee and will have to pay compensation equal to two (02) months Rent for the Lessee.

Typically, the agent's fee is paid upfront and will not be reimbursed to either party. If the commission is to be paid on a monthly or quarterly basis, it will be refunded based on the agreement between the broker and owner.